Return Policy

  • Hardcopy reports are returnable within 7 days of receiving the shipment for a refund. Return shipping costs are the customer’s responsibility. Items need to be in new condition.
  • No refund can be made for PDF reports.
  • Customers will be given full refunds for events cancelled due to lack of interest or other reasons deemed necessary by International WOOD MARKETS Group.
  • All events have specific itemized cancellation policies noted on the brochure pricing page. Specific dates are noted for full, partial and no refunds.

Privacy

We do not share your personal information with anybody. We do maintain a list of those who have contacted us. You can unsubscribe to our emails at any time.

Shipping

Upon placing an order, you will receive a copy of your order via e-mail.  Orders usually ship within 24 hours (not including weekends or holidays), if the report is not a pre-sale.  If you wish to cancel your order, you may be subject to return shipping costs, if the item has already been sent to you.

Delivery by regular mail is included in the cost of the purchase of a hardcopy report. For faster delivery, you have the option to purchase courier delivery at an additional cost.

Payment and Pricing

All pricing and payments are in US dollars.  Applicable taxes are applied when your order is processed according to where the item will be shipped. Customers may notice exchange rate adjustments made by their banks using current exchange rates. We cannot tell you what your bank adjustment rates will be.

Please note that since 1995, all WOOD MARKETS’ publications, conferences, industry tours and other activities have been priced in US dollars. As our business has been international in nature since the firm was started, we have found it necessary to maintain US dollar prices for these products and services. As we benchmark our prices with other competitors, we believe our US dollar prices are fair and reasonable.

Taxes

Applicable HST / GST will be applied to all Canadian orders.

 

To discuss any of these policies, please contact us at info@woodmarkets.com or call 1-604-801-5996.